Tyme Global specializes in high-quality remote hotel customer service. We offer over a decade of exceptional hospitality experience, providing high-quality, low-cost remote workforce labor. We also offer virtual hotel solutions with our property management system, ticketing system, and Skye Virtual Agent powered by AI. Our cutting-edge hotel AI solutions offer next-level interaction, including ticket creation for guest services, voice call transcription, and more.
Our remote agents handle all incoming communications via voice, text (SMS), email, web chat, or app. Tyme Global teams are highly trained to become a unified extension of your brand. Our virtual hotel solution allows us to plug directly into your systems to provide a seamless guest experience. All phone calls and operator screens are recorded and available on request. We constantly monitor our workforce for quality and provide you with fully customizable reports.
With a robust technological backbone, seasoned operations managers, and personnel trained to the Forbes 5-Star white-glove service quality standards, our team partners seamlessly with yours to deliver a truly remarkable remote hotel customer experience for your guests. Dedicated native English-speaking and bilingual remote agents are available 24/7/365.
With our virtual hotel solutions, such as Skye, an AI-Powered virtual agent, we offer a cost-conscious but effective remote hotel customer service experience. Skye can handle frequently asked questions, create guest service tickets, transcribe voice calls, transfer to live agents (yours or ours), and more. Using the latest natural language technology, Skye understands conversational language. All responses from our hotel AI solution are customizable to fit your brand. Pick from one of many voices and accents that best represent you.
Time Global is a New York-based family-owned business established in 2013 that cares deeply about quality of service. Rooted in the hospitality sector, today we provide remote customer service with cutting-edge technology to support a wide range of industries. Our team has grown 10x in the last several years as word of our stellar reputation continues to expand.
We earn the trust of our clients by providing customized, exceptional service that saves money and space, is quickly scalable, and removes the HR burden of managing changing staffing needs. Our top-tier native English-speaking and bilingual agents are trained to handle your inbound and outbound communications with professionalism and warmth.
At Tyme Global we provide remote operator services, ticketing software, PBX/guest services, central reservations, and omnichannel virtual agent services. We can streamline your operations, help cut costs, and enable you to deliver the highest standards of remote hotel customer service. Our remote operator services deliver a safe and professional solution that can be scaled on demand.
With an easy, fast setup, and onboarding process, Tyme Global’s virtual hotel solutions can act like a total extension of your brand. The combination of technology and our intense staff training relieves you and your on-site staff of stress and hassle of having to manage inbound phone calls, allowing you to focus on business development.
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