Tyme Global – Skye AI Virtual Agent

Zero Wait Time

Are the majority of calls to your main number common questions or simple requests? If so, Skye from Tyme Global can take those inquiries with zero wait time, leaving your staff free to address complex issues and focus on immediate customer needs.  Every call is answered without leaving customers on hold.

Save Valuable Staff Resources

Skye saves valuable staff time and resources by answering basic inquires before they reach the front desk. The system provides callers with answers to common questions, helps with routine requests, and if further assistance is required, Skye routes communications to the appropriate person or department. This way, your on-site staff can better leverage their time for in-person service and high-priority needs.

Consistently On Brand

You decide exactly how you want Skye to answer and respond to each call.  Whether your brand is formal, informal, luxury, or casual, each response is tailored to your needs.  Make each caller feel welcome with a consistent and on-brand interaction.

Benefits

• Improves guest satisfaction
• Zero wait time
• Fully customizable and built to the needs of each individual hotel
• Four automated channels available: voice, text, email, and web chat
• Cost savings because it’s pay per usage
• Advanced daily reporting
• Easy to use and monitor all communications through the UI and dashboard
• Transfer call escalations in-house or to Tyme Global agents
• Available in multiple languages
• Hundreds of different voice options
• Flexible deployment schedule based on your needs
• Automatically generate service tickets with our open API integration
• Works with all PMS systems
• Guest identity verification through PMS integration
• Maximizes front desk time
• Allows on-site staff to focus on immediate concerns
• Simplifies work order dispatch process