Tyme Global – Reservations

Tyme Global – Remote Hotel Customer Service / Hotel AI Solutions / Virtual Hotel Solutions

Tyme Global agents are trained to the Forbes 5-star standard of customer service. Further, we take the time to understand your needs so that our agents become an extension of your brand. Excellence in recruitment, onboarding, training, and management gives our team the tools they need to create the best possible customer experience for your guests. Most call centers offer a 15:1 agent to manager ratio. We cap workgroups at 10:1.

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Product Details

Tyme Global’s central reservation staff are ready to improve your conversion rate, secure more bookings, and lower abandon rates by providing a best-in class customer experience. Our conversion rates are typically higher than 25%, a full 6% above the industry average. The secret to our success is a unique combination of staffing excellence and custom technology. Everything is automatically logged to your CRM. Sentiment analysis reveals valuable customer insight. We integrate all communication channels with interaction history to provide context for every conversation. Intelligent routing ensures calls are sent to the right agent. Customer and local information is at their fingertips.