Tyme Global – PBX/Guest Services

Tyme Global – PBX/Guest Services

Tyme Global – Remote Hotel Customer Service / Hotel AI Solutions / Virtual Hotel Solutions

Tyme Global can take the pressure off your front desk staff by answering inbound calls, texts, and emails. Our native English-speaking and bilingual agents work remotely to assist your guests day or night. We provide Forbes five-star quality service with a personal touch. With Tyme Global, calls are answered quickly and without the need to change phone numbers or install new equipment. Our robust technology backbone allows us to blend seamlessly with your existing framework. Our agents communicate with warmth and humanity, serving as ambassadors for your brand. 

Product Details

Our Solutions

  • Guest service internal calls
  • External calls
  • Room service order taking
  • Restaurant, hotel & spa reservations
  • Parking valet dispatch
  • Wake up calls

Monitoring & Reporting

All phone calls and operator screens are recorded and available on request. We constantly monitor our workforce for quality and provide you with fully customizable reports, including:

  • Answer time
  • Call transfer information
  • Breakdown per area code
  • Number of calls per day
  • Average call length
  • Number of calls per hour

The Benefits

  • Immediate cost and space savings
  • Tailored services
  • NO HR complications
  • Expert monitoring and reporting
  • Native English-speaking and bilingual agents
  • Always on 24/7/365

Contact

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