It’s always good when two companies collaborate with each other! Technology providers SuitePad and hotelbird are doing exactly that. They have bundled their technology know-how and brought their respective systems together: SuitePad’s BYOD (bring-your-own-device) solution with the hotelbird app; the in-room SuitePad tablet with the hotelbird check-in / out terminal; as well as across and vice versa.
“This means that the entire guest journey is now covered digitally. It’s a seamless, digital, and hygienic guest experience from pre-stay to check-out – keyword ‘seamless guest journey’ “, Moritz von Petersdorff-Campen, co-founder and managing director of SuitePad, is pleased about the new cooperation. “Hotel guests simply have different wishes and preferences, so it makes sense to offer them many options from which they can choose the most suitable.” And Juan Sanmiguel, CEO of hotelbird, adds: “SuitePad is the perfect partner for us, with its strong focus on the direct and digital guest communication that we complement perfectly.” Hotel guests and their hosts benefit greatly from this collaboration because they will no longer face disconnected solutions. They will experience a combination of two systems that act, communicate, and function as one.
This is how the guest journey can play out with SuitePad and hotelbird:
From now on, hotel guests can be made aware of SuitePad’s BYOD (Bring-your-own-device) solution in the pre-stay email. They will find out about the hotel and the upcoming stay. This includes the option of online check-in with the hotelbird app. Alternatively, the hotelbird check-in/-out terminal can also be used on-site. They then have the option of using a digitally available room key. Once in the room, guests can use the SuitePad in-room tablet which combines guest directory, hotel telephone, and hotel TV remote control on one device. The check-out can then take place via the SuitePad in the room as well as the hotelbird app or the hotelbird check-in/-out terminal.
SuitePad is Europe’s leading provider of in-room tablets in the hotel industry and an expert in digital guest communication. The Berlin company was founded in 2012 and now has over 60 employees. In January 2020, SuitePad was awarded first place at the “Hotel Tech Awards” in the categories “Guest Room Tablets” and “Best Places To Work in Hotel Tech”. The SuitePad, a tablet for the hotel room, replaces the traditional guest directory by taking digital communication between hoteliers and guests to a whole new level. In addition to general information about the hotel, the surrounding area, gastronomic offers, and an entertainment menu, the SuitePad also serves as a booking tool for spa treatments and restaurant reservations and also combines the hotel TV remote control, and hotel room telephone in one device. SuitePad has equipped more than 1,000 hotels in 30 countries and over 60,000 hotel rooms with its in-room tablets. The portfolio also includes a BYOD solution – Bring Your Own Device, for the use of guest devices – and the SuitePad lobby screen.
The 2015 created technology enterprise hotelbird GmbH is market leader in Germany in the field of digital check- in/out services and pursues a clear mission: To offer the core technology for each host, who thereby reduces costs and inspires ist guests with a digital, contactless travel experience. hotelbird co-operates with prominent hotel chains in Germany such as Lindner Hotels, Leonardo Hotels, Gorgeous Smiling Hotels, Deutsche Hospitality, H-Hotels or NOVUM Hospitality. All necessary formalities, starting with check-in including the digital registration form, the digital keycard, payment and check-out can be easily handled via software. Hotel guests enjoy more freedom through a comfortable and digital hotel experience. At the same time, hotels save time and money with the smart technology and relieve their reception staff. hotelbird is based in Munich and currently employs 30 people.
More: hotelbird Website
Philipp Wachenfeld, VP Marketing, SuitePad, firstname.lastname@example.org