Create service requests in the chat
TagPoint helps to create and assign a request in the needed chat, making sure that no task is lost.
Track all service requests
When creating requests you can make sure when and how your task have been completed. Even if you are not in the hotel – the app will show you the stats.
Increase response times
Employees can quickly and easily communicate with each other, ensuring that service requests are addressed in a timely manner. This helps to ensure hotel standards and improve the customer experience.
Improve the accuracy of responses to service requests
Employees can easily share information and collaborate on complex requests, ensuring that they provide the most accurate and helpful response possible = great team work.
Make better communication between departments
Use different chats for hotel departments to create and take service requests, ensure that all departments have access to the same information in real-time to avoid miscommunication. Encourage employees to speak up and share their ideas and feedback with other departments. This can help to promote a culture of collaboration and continuous improvement.