TagPoint – Hotel service requests

TagPoint – Hotel Guest Experience Software / Hotel Management Software / Hotel Property Management Solution

Managing service requests is a feature which TagPoint has been designed for. Service requests can be used via a smartphone by both hotel staff and guests.

Service requests are tasks for employees - it can be created, assigned, tracked by status and resolution time, sorted by location and department.

It allows guests to easily request services and track their status in real-time via a smartphone.

Send Enquiry

Product Details

Improved efficiency
Streamline hotel processes and reduce the amount of time it takes to address guest needs. Service requests can be automatically routed to the appropriate department, and staff can quickly update the status of requests as they are completed.

Enhance guest experience
This helps to improve the overall guest experience. Guests will appreciate the convenience of being able to make requests from their mobile device and will feel more informed about the status of their requests.

Track service requests
This ensures that all tasks are being addressed in a timely and efficient manner. Staff members can be held accountable for completing requests and updating the status of those requests, which can help to improve service quality.

Be sure that services are provided according to hotel standards
By allowing guests or employees to add photos to requests, you can track what is needed and control the provided service quality. Photos can help to clarify the nature of the request and ensure that staff members have a clear understanding of what needs to be done.