TagPoint – Guest feedback feature
TagPoint – Hotel Guest Experience Software / Hotel Management Software / Hotel Property Management Solution
Make it easy for guests to leave feedback from their mobile device.
Don’t be afraid of a negative feedback. Making it easy to complain is the right thing to do. By providing guests with a simple and convenient way to voice their concerns, hotels can show that they value guests and are willing to listen to feedback.
As a result, guests who experience excellent service in response to an issue often feel more valued and appreciated by the business. They may be more likely to leave positive reviews and recommend the business to others.