TagPoint – Guest feedback feature

TagPoint – Guest feedback feature

TagPoint – Hotel Guest Experience Software / Hotel Management Software / Hotel Property Management Solution

Make it easy for guests to leave feedback from their mobile device.

Don’t be afraid of a negative feedback. Making it easy to complain is the right thing to do. By providing guests with a simple and convenient way to voice their concerns, hotels can show that they value guests and are willing to listen to feedback. 

As a result, guests who experience excellent service in response to an issue often feel more valued and appreciated by the business. They may be more likely to leave positive reviews and recommend the business to others.

Product Details

Get guest feedback in real time
Collect guest feedback in real time, which is essential for identifying and addressing issues quickly. This can help to prevent negative reviews and improve guest satisfaction.

Manage feedback in one place
Makes it easier to track, analyse, and respond to feedback from guests.

Analyse data
TagPoint reports and insightful dashboards enable you to identify trends and patterns in guest feedback. This can help to identify areas where you need to improve and develop strategies to enhance guest satisfaction.

Customise surveys
Create surveys that you need. Gather targeted feedback on specific areas of the guest experience. This can help to identify issues and opportunities for improvement that may have been overlooked.

Improve guest satisfaction
Identify and address issues quickly, which can lead to improved guest experience and loyalty.

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