What key challenges are you hearing from hospitality clients today, and how is Kiosk addressing them?
A common challenge we hear is that many clients struggle to visualise the digital journey they need to undertake. It’s not as simple as purchasing a solution or a kiosk and expecting it to work seamlessly. Larger hotel chains often have the technical capacity to manage this transition, but independent hoteliers, guest houses and B&Bs may not know where to begin. Cost is always a concern, especially for smaller, independent operators.
At Kiosk, our value proposition is to simplify that journey and provide clarity around what’s involved. There is an initial investment in year one, including the physical kiosk hardware, installation, integration with PMS and locking systems, and set-up. Once that’s in place, however, the ongoing running costs are low. Our hotel-ready kiosks are built to be robust, low maintenance and long lasting.
Most clients begin to see a return on that investment within 12 to 18 months, particularly when you consider the benefits of streamlining operations, reducing manual check-in requirements, and enhancing the overall guest experience. We can manage the entire process from start to finish – consultation, build, installation and support – making it easy for hotels to get up and running with digital check-in without the need to coordinate multiple suppliers or systems.
How does Kiosk approach training and support for staff working alongside the self-service systems?
We’ve developed collaborative partnerships with specialist companies across the globe to provide support services as needed. Every hotel is different. Some have in-house technical teams capable of managing the systems, while others may require remote monitoring or on-site assistance. Our kiosks are designed with flexibility in mind and can be monitored either locally by an on-site IT engineer or remotely.
We aim to make our support as adaptable as possible, recognising that each client’s journey is unique. We take a consultative approach to ensure we meet the specific needs of every client.
What distinguishes Kiosk from other self-service providers in the hospitality industry?
Our hardware stands out for its quality and durability. Posiflex, our parent company and the head of our group, brings decades of expertise across a wide range of market sectors. At the heart of our operations, Posiflex and our sister companies support the development and production of our hardware to ensure it meets the highest standards. Most of our components are produced or sourced within our group, with Portwell – a world-class industrial computer manufacturer – supplying the PC box that powers the core of our kiosks.
We design our kiosks with longevity in mind. They are robust, made from solid steel, and fitted with long-life components. If you decide to expand your hotel chain in five or ten years, it’s highly likely we’ll still be able to provide the same product with consistent hardware. Our products are built for reliability and consistency, and we take great pride in their sturdiness and long-term value.
What role does guest feedback play in improving Kiosk functionality?
Guest and client feedback plays a vital role in shaping and evolving our kiosk solutions. We truly value that relationship. Our aim is to work in partnership with clients, taking on board real-world insights and suggestions about features or improvements they would like to see. That input is essential, as it allows us to continuously refine and tailor our offering to meet the unique needs of hoteliers.
The hotel-focused product range we offer today is the result of that kind of direct feedback. We’ve listened to client requirements at every stage of the journey – particularly in the early days – and we’ve recognised the value of those conversations. They’ve enabled us to create tailored solutions that we can now replicate and scale across the hospitality sector, sharing our learning to benefit others.
At Kiosk, our door is always open. While many manufacturers claim to offer customisation, we truly mean it. We’re here to help, and we want to collaborate. Just because a design doesn’t immediately fit a property’s aesthetic doesn’t mean it’s the final version. Our solutions are never one-size-fits-all. We take a consultative approach and are always happy to work with clients from the ground up.
If you’ve ever dreamed of a kiosk shaped like a pizza slice to suit your Hawaiian surf-shack-inspired hotel, give us a shout. We manufacture from scratch and can bring your most creative concepts to life. It’s all about flexibility, imagination, and building something that truly fits your brand and your guest journey.
