01/02/2023
This is an article in FunkyMedia Magazine which covers a business case of a hotel using TagPoint.
Business goal:
- Provide flawless service and hospitality with the help of technology
- Improve hotel guest experience
- Reduce employee turnover
Challenges:
- Automate and streamline processes
- Reduce staff turnover
- Increase hotel occupancy and quality of service
- Increase rating and reviews
Results:
With TagPoint, the hotel has a single app for guests and staff. It has all the essential tools for guests and employees – no need to keep up with dozen of chats.
This improved guest experience: now guests can order breakfast, ask for additional cleaning, or request quest supplies without leaving the room via a QR code. Employees have a tool that helps them keep track of all the tasks to provide excellent error-free service.
The app also increased employee loyalty and provided managers with a clearer picture of the hotel’s performance.
The marketing team reviews the analytics collected by the system. They better understand what their guests want, and highlight these services in promotional materials.
