This is an article in FunkyMedia Magazine which covers a business case of a hotel using TagPoint.

Business goal:

  • Provide flawless service and hospitality with the help of technology
  • Improve hotel guest experience
  • Reduce employee turnover


  • Automate and streamline processes
  • Reduce staff turnover
  • Increase hotel occupancy and quality of service
  • Increase rating and reviews


With TagPoint, the hotel has a single app for guests and staff. It has all the essential tools for guests and employees – no need to keep up with dozen of chats.

This improved guest experience: now guests can order breakfast, ask for additional cleaning, or request quest supplies without leaving the room via a QR code. Employees have a tool that helps them keep track of all the tasks to provide excellent error-free service.

The app also increased employee loyalty and provided managers with a clearer picture of the hotel’s performance.

The marketing team reviews the analytics collected by the system. They better understand what their guests want, and highlight these services in promotional materials.

Read the full article.